SHIPPING, RETURN & EXCHANGE POLICY
XCESSMODE is dedicated to optimizing our services to ensure your garments reach you quickly and in perfect condition. Please review our complete policy details below:
SHIPPING POLICY
Order Processing
In-stock items are processed within 1-3 business day (excl. Sundays & holidays), while Pre-Order pieces require 7–10 business days due to handcrafted details. Orders with both in-stock and pre-order items will be shipped together once everything is ready (message CSKH if you wish to receive available items first, additional fees apply).
Fees & Delivery Time
HCMC Inner Districts take 1–2 business days (25,000 VND; same-day express via Grab/Ahamove available for prepaid orders at app rates). Suburbs and other provinces take 2–4 business days (35,000 VND). Enjoy Free Nationwide Shipping on all orders of 2,000,000 VND or more.
Tracking & Inspection
A tracking link will be sent upon dispatch. Fitting prior to acceptance is not available to maintain pristine garment condition; however, please inspect the outer package and refuse delivery if seals are tampered with.
Shipping Issues
Couriers will attempt delivery up to 3 times before returning the parcel to our warehouse (reshipping fees apply). Customers are responsible for fees arising from incorrect delivery details. If a package is lost due to courier error, XCESSMODE assumes 100% responsibility and will replace the order or refund you if out of stock.
RETURN & EXCHANGE POLICY
Returns & Refunds
Due to limited production, we do not accept returns or refunds for personal changes of mind. Full refunds are granted solely if an item arrives defective or incorrect, AND XCESSMODE is out of stock for a replacement.
Exchange Conditions & Value
Size, Color, or Style exchanges are accepted within 3 days of delivery confirmation (1 exchange per order). Items must be unworn, unwashed, unaltered, free from stains, makeup, or odors, and have all original tags and receipts attached. You may exchange for items of equal/higher value by paying the difference; differences for lower-value items are non-refundable.
Mandatory Unboxing Video
A clear, continuous, and unedited unboxing video showing the intact tracking label and sealed package is strictly required to process any claims for defects, missing items, or transit damage.
Exchange Process & Fees
For personal preference exchanges, customers cover 100% of round-trip shipping. For defective or incorrect items, XCESSMODE covers all shipping and arranges doorstep pickup. To request an exchange, message our Fanpage or Instagram within 3 days with your Order ID + Unboxing Video + Request. Approved replacements are dispatched within 24 hours of warehouse receipt and inspection.